It has always been our belief that to produce great service output, we need a great source of input. And what better source is there than our customers?

That's the foundation of our Customer Care Program. A formal, customer-centered process that allows us to provide a higher level of service and performance based on our customers' feedback.

How does it work? Simple.

• Customer Response Card
  Following each service call or performance of the customer's Preventative Maintenance Inspection, a postage-paid comment card will be provided by our technicians. The card lists a variety of questions concerning service and the perceived satisfaction level. Click here to see a sample customer response card.

• Phone Call
  Our Customer Service Representatives place a phone call and complete a satisfaction survey with each client in our Maintenance Agreement program 90 days after any agreement has been renewed. Results from this survey are published for review by associates and all issues, requests and feedback are addressed. Click here to see a sample telephone survey.

• In-Person Visit
  Gathering opinions during those conversations is a further opportunity to improve our service and your facilities performance. Our Customer Care Representative will arrange a site visit with Maintenance Agreement clients 90 days prior to the anniversary of their Maintenance Agreement. Input from these visits is forwarded to the General Manager who then manages the process of addressing client concerns.